When we or others cry, go through pain or disappointment, we have to remember God is here. God actually remembers all our tears and pain. Look at the Bible verse in Psalm 56:8 … you(God) know my wanderings: you(God) put my tears into your bottle: are they not in your book?
We may think God is remote or does not care, but He does. At the end of the Bible is a promise in Revelation 21:4 God will wipe away all tears from their eyes; and there will be no more death, neither sorrow, nor crying, neither will there be any more pain: for the former things are now passed away. There is also Psalm 34:18 “The Lord God is very close to the brokenhearted and saves everyone who is crushed in spirit.” God is always with us in our pain. Notice, the verse says the Lord is close to the brokenhearted. He is not far away, but right there and with us.